Returns, Cancellations & Shipping Policy
1. Unique Nature of Our Works
Uniqueness: Every piece is an authentic, one-of-a-kind creation, entirely handcrafted without the use of molds. Minor variations, unique textures, or specific hand-painted details are inherent characteristics of artisan craftsmanship and artistic identity, and are not considered defects.
2. Right of Withdrawal & Returns (European Union)
Timeframe: For orders delivered within the European Union, you have the right to return an item within 14 calendar days from the date of receipt.
Conditions: To be eligible for a return, the item must be in its original, pristine condition—unworn, unused, with no signs of wear—and in its original packaging.
Shipping Costs: Return shipping costs are the sole responsibility of the buyer. We strongly recommend using a tracked and signed shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.
3. Exceptions (Custom & Made-to-Order Works)
Pieces created or painted to order based on your specific specifications (custom designs, specific sizing, or personalized features) are non-refundable and cannot be canceled once production has commenced, in accordance with EU consumer protection laws regarding personalized goods.
4. International Orders (Non-EU) & Customs Duties
Returns: For orders shipped outside the European Union, returns are accepted strictly upon prior agreement.
Duties & Taxes: Any import duties, taxes, customs clearance fees, or handling charges levied by the destination country are the sole responsibility of the recipient.
5. Shipping Safety & Transport Damage
Due to the unique nature of each artwork, every order is packed with extreme care. If an item arrives damaged during transport, please contact us within 24–48 hours of delivery, providing clear photographs of the damaged item and the packaging, so we can promptly assist you.
6. Refund Process
Once the returned item is received and inspected to confirm it meets the return criteria, your refund will be processed within 7–10 business days using the original payment method.
7. Alternative Dispute Resolution (ADR)
In accordance with EU Directive 2013/11/EU, for the out-of-court settlement of consumer disputes, EU customers may refer to an authorized Alternative Dispute Resolution body or access the official European Commission Online Dispute Resolution (ODR) platform.
[https://consumer-redress.ec.europa.eu](https://consumer-redress.ec.europa.eu)